This Shipping Policy explains how iHait processes, ships, and delivers your orders. By placing an order, you agree to the terms below.
Order Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays begin processing on the next business day. You will receive a confirmation email once your order is placed and a tracking number once it ships.
Shipping Rates & Times (United Kingdom)
- Standard Shipping: £5.99 — estimated 7–12 business days
- Free Standard Shipping on orders over £49
Delivery estimates are provided by the carrier and are not guaranteed. Actual delivery times may vary due to destination, weather, customs, or carrier delays.
Where We Ship
At this time we ship to addresses within the United Kingdom. We do not currently offer international shipping. Any order placed to an unsupported destination will be canceled and refunded in full.
Order Tracking
A tracking link is emailed to you at dispatch. Please allow 24–48 hours for the carrier to show movement after you receive the tracking number. If tracking has not updated within 5 business days, contact us and we will investigate.
Shipping Address Accuracy
Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately — we can update the address only before the order ships.
Lost, Delayed, or Damaged Packages
- Delayed: if your order is significantly past the estimated window, contact us and we will work with the carrier.
- Lost in transit: if tracking shows no movement and the package cannot be located, we will replace or refund the order.
- Damaged on arrival: report damage within 7 days of delivery with photos, and we will arrange a replacement or refund.
Customs, Duties & Taxes
For UK orders, no additional customs fees apply. Taxes, where applicable, are calculated and displayed at checkout based on your shipping address.
Contact Us
Questions about your shipment? Email [email protected] with your order number, or call +1 (302) 937-9034 (Mon–Fri, 9am–5pm ET).