We want you to be completely happy with your purchase. If something isn’t right, our 30-day return policy makes it easy to get a refund or replacement.
Return Window
You may request a return within 30 days of the delivery date shown by the carrier’s tracking.
Eligibility
- Items must be unused, in their original packaging, with all tags and accessories included.
- Defective, damaged, or incorrect items: full refund including return shipping. We cover the cost.
- Change-of-mind returns: item price refunded; return shipping is the customer’s responsibility.
- Items that show signs of use, are damaged by the customer, or are missing parts may be refused or subject to a partial refund.
How to Start a Return
- Email [email protected] with your order number and the reason for the return.
- We will reply within 24 hours (Mon–Fri) with return instructions and, where applicable, a return address.
- Ship the item back using a tracked service. Please keep the tracking number for your records.
Refund Timing
Once we receive and inspect your return, we will notify you of the approval. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.
Exchanges
If you’d like a different item or a replacement, tell us in your return email and we’ll arrange it — subject to availability. If the replacement costs more, we’ll send a secure payment link for the difference.
Non-Returnable Items
For health and hygiene reasons, certain items that have been used or opened (such as consumables or items worn directly against a pet’s skin) may not be eligible for a change-of-mind return, unless defective. This will be noted in our reply.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We will make it right with a replacement or a full refund at no cost to you.
Late or Missing Refunds
If it has been more than 10 business days since we approved your refund and you haven’t received it, check with your bank or card issuer first, then contact us at [email protected] and we’ll investigate.
Contact Us
Email: [email protected]
Phone: +1 (302) 937-9034 (Mon–Fri, 9am–5pm ET)
Address: 650 Lehigh Rd, Unit APT I10, Newark, DE 19711, United States