Who We Are
iHait is an online retailer of smart pet care products — automatic feeders, grooming tools, interactive toys, health monitors, and travel gear. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Business: iHait
Address: 650 Lehigh Rd, Unit APT I10, Newark, DE 19711, United States
Email: [email protected]
Phone: +1 (302) 937-9034
Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website:
- Order & account information: name, email address, shipping and billing address, phone number, and order history.
- Payment information: processed securely by our payment providers. We do not store full card numbers on our servers.
- Communications: messages you send to our support team.
- Usage data: IP address, browser type, device type, pages viewed, and referring URLs collected via cookies and similar technologies.
How We Use Your Information
- Process, fulfill, and ship your orders and provide order updates.
- Provide customer support and respond to your requests.
- Send transactional emails (order confirmation, shipping, refunds).
- Improve our products, website, and shopping experience.
- Prevent fraud, abuse, and unauthorized activity, and comply with legal obligations.
- Send marketing communications where you have opted in (you may unsubscribe at any time).
Cookies & Tracking Technologies
We use cookies and similar technologies to keep your cart and session working, remember your preferences, measure site performance, and deliver relevant advertising. You can control cookies through your browser settings. Disabling cookies may affect some site features such as the shopping cart.
How We Share Your Information
We do not sell your personal information. We share it only with service providers who help us operate our store, and only as needed:
- Payment processors (e.g., Stripe, PayPal) to process payments securely.
- Shipping carriers and fulfillment partners (e.g., CJ Packet) to deliver your orders.
- Marketing & analytics providers (e.g., Google) to measure performance and show relevant ads.
- Legal authorities where required by law or to protect our rights.
Third-Party Services
Our store uses trusted third-party services that may process data on our behalf, including Google (Analytics and Ads), our payment gateways, and our shipping partners. These providers maintain their own privacy policies, and we encourage you to review them.
Data Retention
We retain order and account information for as long as needed to provide our services and to meet legal, tax, and accounting requirements. When data is no longer needed, we securely delete or anonymize it.
Your Rights & Choices
- Request access to, correction of, or deletion of your personal information.
- Opt out of marketing emails using the unsubscribe link in any email.
- Opt out of personalized advertising through your ad settings (e.g., Google Ads Settings).
- If you are in the UK, you have rights under the UK GDPR, including access to, correction of, and deletion of your personal information. Residents of certain other regions (including California under the CCPA/CPRA) may have additional rights. Contact us to exercise them.
Children’s Privacy
Our store is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Data Security
We use industry-standard safeguards, including SSL encryption, to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We take steps to ensure your data receives adequate protection.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page, and we will update the effective date below.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, contact us at:
Email: [email protected]
Phone: +1 (302) 937-9034
Address: 650 Lehigh Rd, Unit APT I10, Newark, DE 19711, United States
Last updated: October 2026